Support

Write to us

Email esquynalabs@gmail.com. Tell us the app version (Settings, at the bottom), your phone model and what happened. We usually reply within a few business days.

Sound stops when the phone locks

• iPhone: make sure the ring/silent switch or Focus is not muting media, and that Low Power Mode is off during long sessions.
• Android: open Settings, Apps, Ninar, Battery, and choose Unrestricted so the system does not stop the sound at night.
• Check that the timer is set to the length you want. The free timers go up to 60 minutes.

Restore Pro on a new phone

Open Ninar, go to Settings and tap Restore purchases while signed in to the same Apple or Google account you bought with.

Cancel a subscription

• iPhone: Settings, tap your name, Subscriptions, Ninar, Cancel.
• Android: Google Play, your profile, Payments and subscriptions, Subscriptions, Ninar, Cancel.
• Cancel at least 24 hours before the renewal or the end of the free trial. Deleting the app does not cancel it.

Refunds

Payments are processed by the stores, so refunds go through them: reportaproblem.apple.com for Apple, and your order history in Google Play.

Delete your data

Your sleep log and favorites stay on your phone: reset the app in Settings or uninstall it. To delete anonymous usage data, write to esquynalabs@gmail.com with the anonymous identifier shown in Settings, Privacy.

Safe use

Keep the phone at least 2 meters from the baby and the volume low. Ninar is not a medical device or a baby monitor. If you are worried about your baby's health or sleep, talk to your pediatrician.